Suvarnabhumi apologises over X-ray staff conduct

2026-02-24 - 07:23

Suvarnabhumi apologises over X-ray staff conduct BANGKOK — 24 February 2026, Suvarnabhumi Airport has apologised to passengers and pledged to improve screening services following complaints about inappropriate behaviour by security staff at its X-ray checkpoint. In a statement released on 24 February, the airport said it was responding to social media criticism posted on 23 February 2026 questioning the manners and emotional control of staff at the baggage X-ray screening point. The online post asked: “Why are the X-ray baggage check staff at Suvarnabhumi so fierce? Why aren’t they better trained in communication and emotional control?” The comments triggered widespread complaints on social media over the alleged use of inappropriate language and gestures by officers at the baggage X-ray checkpoint. Press release of the Suvarnabhumi Airport apology statement. The airport said it apologised to all passengers for the incident and acknowledged the concerns raised. It said all feedback would be used to improve staff performance, with an emphasis on polite conduct, courtesy and clear communication. Suvarnabhumi Airport has instructed the company responsible for security operations at the baggage X-ray checkpoint to enhance service efficiency. The company has been ordered to hold daily briefings with all staff before each shift, stressing the need for operational readiness, courteous service and the provision of accurate and appropriate information to passengers. The airport has also directed the firm to organise additional customer service training to further develop personnel and improve service standards. It said that if further incidents occur, it will take action in accordance with relevant procedures and review its supervisory measures. The airport reiterated its apology and said it would continue gathering feedback to improve and further develop its services.